There are a few things to note when making a booking with us. These rules are in place to make sure everyone’s stay with us is a positive one.

  • Valid credit card required to make a booking (Visa or Mastercard only).
  • Cancellations of reservations must occur with 24 hours notice to avoid any processing fees. Cancellations with less than 24 hours notice will incur a charge of one night’s stay per room booked. If you do not show up you will be charged the total price. Once payment has been made no refunds will be given for the cost of accommodation.
  • Valid ID required at time of check-in. We will only accept passport or Australian Driver’s Licence as valid identification. Your ID will be scanned and stored securely. Any guest who makes a booking, but fails to present valid ID at check-in will not be checked in, but will still be charged the cost of one night’s accommodation.
  • Bookings for more than 10 people must be done directly, either by phone or email. Prices for group bookings may vary from publicly advertised rates
  • After check-in, we do not offer refunds if leaving early, however we will hold any remaining credit for 6 months so you can use this if you stay with us again. Credit is non-transferable and can only be used by the person who originally paid.
  • Anti-social behaviour is not tolerated and will result in you being asked to leave and forfeiting any remaining credit. Judgement of what is deemed as antisocial behaviour rests with the manager.
  • Anyone found to be smoking in the rooms will be subject to a $500 fine.
  • Please use only bedding provided, sleeping bags are not permitted.
  • The Emperor’s Crown accepts no responsibility or liability for the loss, theft, damage or destruction of personal property, including vehicles, left on the premises.
  • Theft or damage of any property belong to The Emperor’s Crown will be charged for accordingly.
  • We have a zero tolerance policy towards drugs. Anybody found in posession or under the influence of drugs will be asked to leave immediately.
  • For the security of other guests, no visitors are allowed into the rooms and all visitors must leave after 21:00.